Shipping policy
Shipping Policy
Thank you for shopping with Glow Eve. Here's everything you need to know about how and when your order will arrive.
Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.
Shipping Times & Rates We currently ship within the United States.
- Standard Shipping: 3–7 business days
- Shipping cost: Calculated at checkout. Free shipping may apply on qualifying orders.
Please note that delivery times are estimates and begin from the date of shipment, not the date of order. Delivery may occasionally take longer due to carrier delays, high-volume periods, or circumstances beyond our control.
Order Tracking Once your order ships, you'll receive a tracking number by email. You can use it to follow your package's journey. If you haven't received tracking within 5 business days of ordering, please contact us.
Incomplete or Incorrect Addresses Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and we're not responsible for orders delivered to an incorrectly entered address. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipment (additional shipping charges may apply).
Lost or Delayed Packages If your tracking shows delivered but you haven't received your package, please check with household members and neighbors, and allow 48 hours — carriers sometimes mark parcels early. If it still hasn't arrived, contact us and we'll help resolve it.
Damaged Items If your order arrives damaged, email us within 7 days of delivery with a photo of the item and packaging, and we'll send a replacement right away — no need to return the damaged item.